In many ways, email has made our life easier. It allows us to:

• Contact people all over the world for free (or inexpensively)
• Communicate with more than one person at a time
• Document interactions (e.g. the highly prized CYA paper-trail)
• Leave messages any time of day without bothering people

It was only when people started using it in alternative ways that things started to get messy, really messy.  Instead of looking for a different model email kept evolving to meet new demands and expectations such as:

• Working collaboratively
• Sending attachments
• Keeping a conversation together for multiple people(e.g. thread)
• Searching capabilities
• Automating actions with rules
• Integrating calendars and appointments, etc.

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